Accessibility Statement

1. Emigotek's Commitment to Website Accessibility
Emigotek is always working to create a website that everyone can access easily—no matter what kind of technical setup you have or what physical abilities you have, you should be able to get the information and services on our site equally. To make this happen, we follow industry-standard guidelines, and we’ve clearly set WCAG 2.0 AA Level as our main goal for building and improving the website. This means we make sure the site meets this level’s requirements when it comes to how you perceive content, interact with features, understand information, and how compatible it is with different tools.
To keep this promise, we’re putting in place a regular system for making improvements: On one hand, we regularly check for potential accessibility issues using professional tools and real-user testing (including people with disabilities). On the other hand, if we find problems—like visually impaired users not being able to recognize content with screen readers, or not being able to use key features just with a keyboard—we’ll fix those issues as a priority within a reasonable time. We want to get rid of as many technical and design barriers as possible that might stop people with disabilities from accessing or interacting with the site, so everyone has an equal right to use it.
 
2. Feedback and Support for Accessibility Issues
If you run into any trouble accessing Emigotek’s website because of accessibility design problems—like not being able to read certain content or some features not working—please get in touch with us using the method below. We’ll help you out as soon as we can:
1. Feedback Channel
Preferred Email: info@emigotek.com
(We suggest using this channel to send your feedback. It helps us keep a clear record of the issue and work on fixing it more efficiently.)
 
2. What Information to Include in Your Feedback
To help us find and fix the problem accurately, could you please include these details when you reach out:
  • The full web address of the page where you had the accessibility issue (including the specific path on the page, if that applies);
  • A description of the situation where the problem happened (for example: "When I used a screen reader to browse the 'Product Introduction' page, I couldn’t recognize the image content" or "When I tried to use the 'Login' button with just a keyboard, it wouldn’t submit");
  • Info about the tools/device you used to access the site (like the screen reader model, your browser type and version, or your operating system version—if you’re okay with sharing that);
  • The information or service you’re trying to get (for example: "I need to get a product manual" or "I want to finish an online application"). 
3. Support and Response Process
After we get your feedback, we’ll reach out to you within a reasonable work period. Depending on what the problem is and what you need, we’ll offer alternative support to make sure you can get the information you need or finish your transaction smoothly. Here’s how we might help:
  • Provide an alternative way to communicate (like converting web content into a format that works with screen readers and sending it to your email);
  • Offer phone support (we’ll have a dedicated person help answer your questions or walk you through steps over the phone);
  • Other reasonable support methods that follow applicable laws and regulations.
We promise: All the feedback information you share will only be used to fix website accessibility issues and provide you with the support you need. We’ll strictly follow data privacy rules to keep your personal information safe.